The Call Centre and Customer Management Expo was another great success and this year NewVoiceMedia was thrilled to conquer the ultimate challenge – building a fully integrated contact centre from scratch in less than an hour. In fact, it took just 28 minutes and 39 seconds, complete with Salesforce integration for full call flow, ACD and routing capabilities.
The team, led by SVP Services Paul Turner, embarked on the epic mission as part of its first workshop designed to guide delegates through the first steps to creating a mobile contact centre. It was a nail biting challenge, but we’re very pleased to have set the world record. Watch the video here.