The effects of a good and bad customer experience [INFOGRAPHIC]

Today’s customer is changing the world of customer service. They’re using more channels of communication, will switch businesses following an inadequate experience, and even take their revenge online.

Check out this infographic to discover the real impact of poor customer service, taken from independent research NewVoiceMedia carried out recently. Then download our report ‘A Nation of Serial Switchers’ for more info and tips.

– See more at: http://www.newvoicemedia.com/blog/the-effects-of-a-good-and-bad-customer-experience-infographic/#sthash.sRTnzN7U.dpuf

Today’s customer is changing the world of customer service. They’re using more channels of communication, will switch businesses following an inadequate experience, and even take their revenge online.

Check out this infographic to discover the real impact of poor customer service, taken from independent research NewVoiceMedia carried out recently. Then download our report ‘A Nation of Serial Switchers’ for more info and tips.
 

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