The growth of the cloud contact center market

The cloud contact center market is experiencing tremendous growth, while the on-premise sector struggles on. NewVoiceMedia, a leading provider of integrated cloud contact center services, experienced fourfold growth between Q1 2011 and 2012, and now serves more than 8000 agents in 30 countries including PhotoBox, QlikTech and SHL.

NewVoiceMedia’s CEO Jonathan Gale believes that the contact center market has lacked innovation from traditional on-premise vendors for many years. The company is tapping into the major developments in the technology world, including cloud computing, social media and mobile devices, to provide customers with a next generation service.

Although cloud solutions may not be for everyone, end users can benefit from fast, flexible and cost-effective access to contact center capabilities that would normally be very complicated, expensive and slow to acquire, integrate and use. NewVoiceMedia’s cloud service is instantly deployable and provides unique and patented routing capabilities designed to enhance the customer experience.

Cloud contact center technology is explored in a new market report from DMG Consulting, the leading provider of contact center and analytics research. Entitled ‘Cloud-Based Contact Center Infrastructure’, the report helps businesses determine whether hosting is right for their organisation.

Concluding its vendor overview, the report urges, ‘prospects looking for contact center functionality that is highly flexible, configurable and simple to deploy, should consider NewVoiceMedia.’

Read the report here.

For further information about NewVoiceMedia, please visit: www.newvoicemedia.com.

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