Eight Trends for Contact Centers in 2013

Interior Concepts has a dedicated team that works with individuals in the contact center industry on a daily basis. These close interactions allow us to keep up to speed regarding changing market conditions and trends. Click the links to see virtual tours of successful contact center installations for NOVO 1 and OLC Global.

A new Interior Concepts white paper, Eight Trends for Contact Centers in 2013, focuses on eight trends to keep in mind when you build or retrofit your contact center this year. Incorporate these tips into your contact center to create a space that allows you to be more productive, retain employees, and create a more efficient use of space.

Key Take-Aways:

  • Incorporate collaborative spaces & Internet kiosks. Internet kiosks give employees designated space to browse the Internet or check email. Having spaces for employees to meet, converse, and unwind can improve productivity when they head back to their work areas.
  • Use the benefits of natural light to your advantage. Natural light has shown to increase productivity from 5% to 15% in studies about natural light and productivity.
  • Raise supervisor stations to increase visibility. The most common design for supervisors’ workstations is a standing height workstation at the end of a pod of agents because this design gives the best line of sight.
  • Design for workstation efficiency. Agent stations that are 42” wide have become one of the most popular standards. This allows enough space for technology and creates the enough privacy for an individual to work effectively.

Call Center Furniture

Download the white paper for four additional design trends. Interior Concepts has over 20 years of experience in furniture design for the contact center industry. Utilize their expertise to maximize the potential of your space and minimize added costs.

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