It's Time to Get Mobile Self-Service Right
The mobile channel has become a make-or-break point of engagement with your customers.
But most companies offer a terrible mobile engagement experience, damaging the customer relationship in the process. This white paper from IntelliResponse shows you why mobile has moved to the forefront of the multi-channel strategy, and how to get mobile self-service right. Highlights include
- 7 reasons why the mobile channel offers the greatest improvement opportunity for self-service
- Why your competitors now see the value in improving customer service- it's NOT just about pursuing revenue
- Data that shows how a negative customer experience in the mobile channel can hurt sales
- 4 best practices that will put you on the path to developing a leading mobile self-service experience for customers
The IntelliResponse white paper, It's Time to Get Mobile Self-Service Right, is available on CRMXchange.
When you download this white paper, you also get a special invitation for a free evaluation of your entire online self-service performance, using a new assessment tool from Forrester Research and IntelliResponse