Contact Center and CRM Best Practices

Roadmap for Selecting a Contact Center Infrastructure

Choosing a new contact center infrastructure is one of the most crucial decisions your business can make. But with so many premise- and cloud-based solutions available, the selection process can be daunting This white pape,r by respected industry analyst Donna Fluss, provides a detailed roadmap that will get you to the best option for your business, and outlines how your organization can:

• Narrow your choices swiftly and intelligently, using best-practice RFI and RFP processes

• Keep the selection process objective by minimizing the impact of inevitable, relationship-focused sales tactics

• Accurately compare and contrast solutions using an 11-point decision matrix that distills the most important criteria

• Negotiate a favorable contract with best-practice tips on key issues like implementation specifics, bandwidth, training and more.

• Narrow your choices swiftly and intelligently, using best-practice RFI and RFP processes

Make sure you end up with the contact center infrastructure that will do the very most for your organization—at the best price–by following this timely roadmap.

The white paper Roadmap for Selecting a Contact Center Infrastructure is available on CRMXchange.

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