Contact Center and CRM Best Practices

Now You Want to Sell: 4 Steps to Hiring the Right Service AND Sales Agent

More and more service organizations are adding a sales component to their calls. Their goals include:

• Creating revenue opportunities that did not previously exist

• Shifting contact center operations into profit centers as opposed to cost centers.

• Pinpointing the strongest cross-sell or upsell offers to make by using available technology to automatically  review customer records.

How does selling on a service call impact your hiring process? This Furst Person white paper compares service agent competencies and sales agent competencies. The discussion centers around the four steps you should take to make sure your organization is positioned to successfully hire agents with the ability to both service and sell.

The Furst Person white paper, 4 Steps to Hiring the Right Service AND Sales Agent, is available on CRMXchange.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s