CRMXchange recently launched a two-podcast series by Interior Concepts featuring ergonomics in the call center. Discussion topics include ergonomic injury statistics, employee productivity, turnover reduction, and a case study review.
First, what is ergonomics in the contact center? Essentially, call centers ergonomics means designing the workplace to maximize productivity, and to reduce user fatigue and discomfort. This includes furniture and workstation design and meeting the government standards for ergonomics.
Listen to the podcasts to learn specifics about how implementing an ergonomics program and using adjustable furniture can impact the bottom line. And how to dispel the myth that ergonomic equipment is an expense, when it is really an investment.