Laws and Regulations for Contact Centers


PCI-DSS compliance is only one of a growing list of laws, regulations, and industry standards that contact centers need to consider. There are several regulations that require or strongly recommend that calls be recorded in their entirety.

Telemarketing Sales Rule

FSA (Financial Services Authority Rules)

BASEL I

Sarbanes-Oxley Act

Gramm-Leach Bliley Financial Services Modernization Act

Truth in Lending Act (TILA) and Fair Debt Collections Practices Act (FDCPA) Acts

Laws and Regulations for Contact Centers can be found in a document compliments of VPI

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