FurstPerson has been recognized as the “Best Solution Provider for Agent Life-Cycle HR Software in the United States” among this market segment’s top competitors. In the recently released industry analyst report 2010 U.S. Contact Center Market: Trends in Contact Center Strategies, Operations, and Technologies, Frost & Sullivan surveyed 311 customer care and contact center operations managers. FurstPerson emerged as a leader in agent life-cycle HR software, with 63 percent of surveyed U.S. contact center managers rating FurstPerson as the number-one brand among providers, compared to 25 percent for the runner up.
Among those who primarily use FurstPerson’s agent life-cycle software, 90 percent rated FurstPerson as the best brand in this category giving FurstPerson the top Frost Brand Performance Index score. Published by the Frost & Sullivan, a leading research and consulting firm, the report defines the category as “the software used to manage the agent life-cycle from pre-hire assessment, through hiring, training, and retention.”
This category is defined by Frost & Sullivan as the software used to manage the agent life-cycle from pre-hire assessment, to hiring, training, and retention. Frost & Sullivan surveyed 311 U.S. contact center managers and others who are involved in evaluating, specifying, recommending, or approving the purchase of contact center products or services. A web-based survey methodology was used during March – April 2010.
“We’re honored to have been awarded the 2010 U.S. Contact Centers’ Choice Award for Best Solution Provider for Agent Life-Cycle HR Software based on Frost & Sullivan’s survey of end-users in contact center operations. This award is a result of our focus on defining our client’s contact center hiring challenges and working to help them resolve those challenges with our web-based assessment tools and focused consulting efforts. We’re privileged to partner with so many great organizations and people”, said Jeff Furst, President and CEO of FurstPerson.