In a previous post, we revealed information about contact center hiring projections for 2010. Now we’ll look at another key finding from our 2009 Contact Center Recruiting and Compensation Survey average wages for contact center employees in 2009.
Within North America, hourly pay averaged $12.05 across all contact center roles (see Table 2); those employed in Canada earned more per hour ($16.29) than those within the United States ($11.59), which is consistent with 2008 figures. Regardless of country, the highest paying position is Technical Support, and the lowest is Outbound Sales*. In fact, average Technical Support wages are 31.7% higher than those for Outbound Sales. The rank-ordering of region/job types remain the same despite exchange rates.
Read our earlier post to learn more about the Contact Center leaders who participated in our survey.
Table 2. Average Hourly Wage per Job Type