Greening the Contact Center

Interior Concepts is in the business of the  “greening” of the contact center.

LEED Standards
Selecting the right call center cubicles and other furniture can help to create a ‘greener’ call center.  Interior Concepts furniture meets the LEED (Leadership in Energy and Environmental Design) Indoor air quality standards after rigorous product testing and is approved as a low-emitting furniture system by compliance with the BIFMA X7.1 Furniture Emissions Standards which addresses Total Volatile Organic Compounds (TVOC’s), Formaldehyde, and other targeted compounds.

The use of furniture that meets this standard will contribute to a better indoor environment. Many of today’s airtight/energy-efficient buildings operate on minimal amount of outside make-up air – which can result in increased indoor VOC concentrations. This condition combined with lower ventilation rates, higher occupant densities and greater use of chemicals in interior furnishings often translates into more reported allergen problems, odor com¬plaints and sick building issues. Use of low-VOC and formaldehyde emitting (BIFMA compliant) furniture will serve to reduce these types of problems.

Product Lifecycle Considerations
In the definition of sustainability, often overlooked is the product lifecycle.  Product lifecycle is important because a furniture system with a longer lifecycle needs to be replaced less often than more expendable products.  This means that the impact on the environment is reduced because the resources needed to manufacture and produce the product are reduced.  Remember that just because a furniture product is “green” does not necessarily mean that it’s sustainable. 

Virtual Tours
We have the capability to provide not only CAD drawings but also the ability to provide virtual tours of our customer’s space.  This is advanced technology can create shorter lead times, and leaves nothing to the imagination in terms of station design and space utilization.  If a private telemarketing firm operates the call center, this technology can be used for them to present the space to their customers.  View examples here:


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