About the Author Patrick Botz

Patrick Botz, Vice President of Solutions Marketing, VPIPatrick Botz serves as Vice President of Solutions Marketing for VPI (Voice Print International), the leading provider of interactions recording, contact center quality management and performance optimization solutions. Leveraging more than a decade of field experience as a CRM and contact center practitioner, he focuses on the mission-critical aspects of capturing customer intelligence and optimizing business processes and workforce performance. Patrick’s work has been published in Customer Inter@ction Solutions, Business Management, Contact Professional, Call Center Magazine, Connections Magazine and Contact Center World. Patrick holds an MBA from Pepperdine University and a BSE in Engineering from Arizona State University.

To learn more about VPI’s call recording and analytics, contact center quality management and workforce optimization software solutions, visit: http://www.VPI-corp.com, email Patrick at Info@VPI-corp.com, or follow VPI on Twitter at http://Twitter.com/VPINews

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